How long have you been in business?
-Over 17 years in the cleaning industry
Are you insured and bonded?
-You bet, we carry well over the industry
standard to make sure both parties are safe.
What types of payments do you accept?
-We accept all major credit cards, checks and
Are your employees trained before they go out on
-We have a very intense training program set into
place for all new employees that includes in office
training, book training, video training, in field
training and finally after about 5-7 weeks they will
take a final test that will go over everything they
have learned, and they must pass this test with a
95% or higher. Once they have passed their final
test, they will spend the next month as an
assistant cleaning technician with a seasoned
cleaning technician right by their side.
After that, as long as our upper management feels
like our employee is ready would we then let them
start cleaning on their own. Rest assured they are
still being monitored by upper management
How are complaints handled?
-We will do whatever it takes to make sure every
client is extremely happy with our service. We are
building our business on a solid reputation and the
only way to make this work is by making sure the
client is happy with our service no matter what. We
are so grateful just to get the chance to prove
ourselves to you that we would never dream of giving
you anything less than perfection.
How is your pricing compared to other companies?
We are usually about 30% higher than most other
companies. A lot of different factors play into
this. If you are looking for the best price than we
definitely are not the company you are looking for.
When we give you a bid or a price we are giving you
the best price we can to do the job correctly and to
make sure you are happy. What most people don’t
realize is when you get a bid from a cleaning
service company 95% of that bid is labor the rest is
product insurances etc. etc. When you go with the
cheapest company you are getting less labor to do
the job correctly this is why a lot of people have
had bad experiences with cleaning companies. It's a
simple equation. Below is a quick sample:
this is just an example and is not truly priced
This makes the client unhappy because the job is
Sq ft. area takes one hour to clean correctly and
make the client happy. This is going to cost the
cleaning company approx. $100 to clean and make a
Bella Cleaning Services bid is $100.00
Cleaning company ABC bid is $70.00
The only way that cleaning company ABC can make a
profit on this is if he has his crew cut corners and
clean the area in less than an hour. This makes the
client angry because the job doesn’t look good.
Bella Cleaning Services is not in the business to
rip off our clients when we give you a bid. We make
the same amount of money as the other cleaning
service companies out there we just price the job to
clean it correctly and make our clients happy.
Can I talk directly with the CEO of the company
if there is a problem?
-Absolutely, he wouldn’t have it any other
way. When you call our office just ask for Brett Halley
and let them know that you are unhappy with a certain
issue, they will give you his personal cell phone. They
will not ask you what the problem is so you don't have
to worry about explaining things twice. “That’s the worst, we hate that too”
What if Brett Halley is on vacation or out of
town? Do we have to wait until he gets back to fix a
-Definitely not. You will be given our
regional supervisor/COO Brandon Casper's personal cell
phone number and he will take care of the problem
immediately. Brett Halley will also touch base with
you when he gets back to make sure you are happy and
the problem was fixed.-
I’m interested in working for your company, what
should I do?
-There is an employment part to our website
you can go and complete our online application form that will be sent
to our Human Resources department.-
We do whatever it takes to make our
clients happy and to make sure the job comes out
perfect every time. What price do you put on truly
superior service and peace of mind?
“I would never dream of using anybody else for my cleaning needs”
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